Shipping policy
When will my products be dispatched?
Once your order has been placed, current turnaround time for embroidery and printing is 3-5 working days, so your products will be dispatched within this period. In the unlikely case of an item being out of stock, we’ll contact you with an update to detail the delay and ask you how you'd like to proceed.
Delivery times are in addition to the processing/dispatch period, so please account for both when estimating when your order will arrive.
How are my products shipped?
Depending on size, quantity and your choice of shipping method, orders are shipped by Royal Mail, Evri, DPD, USPS or DHL.
The packaging for different products is varied, but it's all eco-friendly. The vast majority of parcels ship plastic-free.
Will I be able to track my products as they’re shipped?
Yes, but only if you’ve upgraded your service to Recorded or Courier. When shipped to the UK, Royal Mail's Recorded service is only tracked on collection and delivery - if you want to track UK parcels in more detail you'll need to use the Courier option. Both Recorded and Courier offer detailed tracking for all orders shipped outside the UK.
Where can I find my parcel tracking information?
Your tracking code will be included in the dispatch notification sent to your email address. Please allow 48 hours for USPS tracking.
When will my products be delivered?
This depends on the courier handling your parcel. You can find all shipping estimates listed below.
Delivery estimates provided are always in addition to the dispatch/processing period. Please note that delivery by a specific day cannot always be guaranteed due to combined processing and shipping times.
- Royal Mail 24: 1 to 2 days - £6.99
- Royal Mail 48: 3 to 5 days - £4.99 (free on orders over £50)
- Royal Mail services: 3 to 5 days - £14.99
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Royal Mail services: 5 to 7 days - £23.99
What if my order doesn't arrive?
Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & RoW. This is because we cannot claim from Royal Mail until this time.
If an order does not arrive, we recommend checking at your local post office and confirming your address. Please also note that we must be notified within 60 calendar days of any orders that have not arrived. After this time we cannot replace any orders free of charge.
Do you ship worldwide?
Yes, we can ship any order worldwide. International parcels are sent either through Royal Mail, DPD, USPS or DHL depending on the shipping method/destination.